Frequently Asked Questions
💎 About Crystal Coven
What is Crystal Coven?
Crystal Coven is an Australian crystal business offering a curated range of natural crystals, carvings, jewellery, statement pieces and mystery boxes. Each piece is selected for its unique appearance, character and natural beauty.
Are your crystals Australian?
We source crystals from Australia and around the world. Product listings will provide relevant information about the crystal where known.
Are your crystals natural?
We aim to source natural crystals and clearly describe treatments, enhancements or other relevant details where applicable. As crystals are natural products, variations in colour, pattern, inclusions and shape are normal.
🛍️ Orders
How do I place an order?
Simply browse our online store, add your chosen items to your cart and complete checkout.
Can I change or cancel my order?
If you need to make a change or cancel an order, contact us as soon as possible. We will do our best to help, but orders that have already been processed or shipped may not be able to be changed.
Can I order multiple crystals together?
Absolutely! You can add as many available products as you like to your cart and purchase them together.
📦 Shipping
Where do you ship?
We currently ship within Australia.
How long does shipping take?
Orders are generally processed as quickly as possible. Once your order has been dispatched, delivery time depends on the shipping provider and your location.
Will I receive tracking?
Where tracking is available, tracking information will be provided once your order has been dispatched.
What happens if my parcel is delayed?
Once an order has been handed to the shipping provider, delivery times are outside our direct control. If your parcel appears to be significantly delayed, please contact us so we can help you investigate.
🔮 Mystery Boxes
What’s included in a Crystal Coven Mystery Box?
Each mystery box contains a surprise selection of crystals and/or crystal pieces. Contents vary, making every box unique.
Can I choose the crystals in my mystery box?
Mystery boxes are designed to be a surprise, so individual crystal selection isn’t guaranteed. If you have specific requirements, please contact us before ordering.
Will I receive the exact items shown in the photos?
Mystery box photos are examples only. Your box will contain a unique selection.
✨ Custom Statement Pieces
Can I request a custom crystal statement piece?
Yes! Our custom statement piece service allows you to request a piece based on your preferred crystal type, style and budget.
How much do custom pieces cost?
Custom pieces start from $30 AUD, with the final price depending on the crystal, size, design and other requirements.
Can I request a specific crystal?
Yes. You can nominate one preferred crystal type when submitting your request. Availability may affect what we can source.
🌙 Crystals & Care
Will my crystal look exactly like the photos?
Natural crystals vary from piece to piece. Colour, markings, inclusions, shape and texture can differ, so your crystal may have natural variations from the photographs.
How should I care for my crystals?
Care requirements vary between crystal types. Some crystals are sensitive to water, sunlight, heat or scratching, so we recommend checking the specific care requirements for your crystal.
Are crystals fragile?
Some crystals and carvings can be delicate. Please handle them carefully and avoid dropping or placing them where they may be knocked over.
💳 Payments
What payment methods do you accept?
Available payment methods are displayed during checkout.
Is my payment information secure?
Payments are processed through our secure checkout and payment providers. Crystal Coven does not have access to your full payment details.
📩 Contact
I have another question. How can I contact Crystal Coven?
If your question isn’t answered here, please contact us through our website or social media and we’ll be happy to help.